1 Customer Support Charter & Service Commitment
At MAJISA ROAD CARRIER ("MRC", "we", "us", "our"), customer satisfaction, continuous in-transit communication, transparent rate accounting, and swift resolution of logistics inquiries are the foundational pillars of our transport enterprise.
Whether you are an industrial manufacturer moving project machinery to the HPCL Petroleum Refinery at Pachpadra, a handicraft exporter in Jodhpur requiring secure container trailers, or a commercial enterprise seeking routine freight movement across Gujarat and Rajasthan, our dedicated support network ensures that you are never left without immediate professional guidance.
2 Primary Communication Channels
Connect with our verified transport operations officers through any of the following authenticated communication hubs:
Direct Helpline & Dispatch Line
+91 9057240488
24/7 emergency dispatch, truck placement status, freight quotations, and driver coordination.
Instant WhatsApp Support
+91 9057240488
Instant photo sharing for cargo packing, digital Bilty transmission, and GPS location pins.
Official Email & Invoicing Desk
majisaroadcarrier2025@gmail.com
For corporate annual transport tenders, GST tax invoice queries, policy requests, and data deletion submissions.
3 Physical Office Centers & Operational Hubs
You are welcome to visit our physical operational hubs during business hours for in-person freight booking, bilty verification, or account settlement:
Corporate Headquarters (Tanawara, Jodhpur)
MAJISA ROAD CARRIER
Plot No. 3, Radhakrishnapuri Nagar, Opposite Iskon Temple, Tanawara, Jodhpur, Rajasthan - 342013, India.
Operating Hours: Monday to Saturday: 8:00 AM – 9:00 PM (Emergency Dispatch Desk 24/7).
Pachpadra Refinery Field Station (Balotra)
Operations Support Desk
Near HPCL Petroleum Refinery Complex, Pachpadra, Balotra, Barmer Highway, Rajasthan.
Operating Hours: 24/7 Gate Dispatch & Heavy Trailer Marshaling.
4 Service Level Agreements (SLA) & Response Times
To maintain predictable reliability for our commercial freight clients, we adhere to strict internal response benchmarks:
| Inquiry Category | Primary Channel | Guaranteed Response Window |
|---|---|---|
| Urgent Highway Transit Inquiries | Direct Phone Call (+91 9057240488) | Immediate (Live Human Answer) |
| Freight Rate Quotations (FTL / PTL) | WhatsApp / Web Form | Within 15 to 30 Minutes |
| GST Invoice / Bilty Copy Requests | Email / WhatsApp | Within 2 to 4 Business Hours |
| Data Deletion & Privacy Requests | Data Deletion Form / Email | 48 Hours Acknowledgment (7 Days Erasure) |
| Formal Grievances & Cargo Claims | Formal Email Notice | Acknowledgment within 24 Hours |
5 Formal Grievance Redressal Mechanism (DPDP Act & IT Rules)
In compliance with Section 13 of the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Majisa Road Carrier has appointed a dedicated Grievance Officer:
Designated Grievance & Compliance Officer
MAJISA ROAD CARRIER • Headquarters, Tanawara, Jodhpur
Officer Email: majisaroadcarrier2025@gmail.com
Dedicated Phone: +91 9057240488
Postal Address: Grievance Officer, Majisa Road Carrier, Plot No. 3, Radhakrishnapuri Nagar, Opp. Iskon Temple, Tanawara, Jodhpur, Rajasthan - 342013, India
Statutory Timeline: The Grievance Officer shall acknowledge receipt of any written complaint within 24 to 48 hours and resolve the matter within thirty (30) days from the date of receipt.
6 Customer Feedback & Continuous Quality Assurance
We actively invite shippers, factory managers, and transport coordinators to share operational feedback. Every suggestion regarding driver punctuality, truck cleanliness, bilty clarity, and route handling is reviewed during our weekly fleet safety audits to continually refine the logistics experience for our valued clientele.