Terms of Service

1 Contractual Agreement & Acceptance of Terms

Welcome to MAJISA ROAD CARRIER ("MRC", "Carrier", "Company", "we", "our"). These Terms of Service constitute a legally binding commercial contract between Majisa Road Carrier, headquartered at Plot No. 3, Radhakrishnapuri Nagar, Opp. Iskon Temple, Tanawara, Jodhpur, Rajasthan - 342013, and any individual, corporate enterprise, industrial consignor, consignee, logistics broker, or cargo agent ("Customer", "Shipper", "User", "You") who accesses our digital platforms or contracts our commercial road freight services.

By visiting our website (https://majisaroadcarrier.com), downloading or utilizing our official Android mobile application (com.iatc7.MajisaRoadCarrier), requesting freight quotations, booking commercial vehicles, or tendering goods for transport, you unconditionally accept and agree to be bound by these Terms of Service in their entirety, alongside all statutory mandates under the Carriage by Road Act, 2007 and the Indian Contract Act, 1872.

2 Scope of Commercial Logistics & Fleet Services

Majisa Road Carrier operates as an All-India permitted common carrier specializing in commercial road transport operations. The scope of our core logistics operations encompasses:

3 Booking, Quotations, Lorry Receipts (Bilty) & Contracting

The process of contracting our carriage services is strictly governed by transparent commercial standards:

• Quotations: Any freight quote delivered via our website, mobile application, WhatsApp dispatch line, or verbal phone conversation represents an estimate based on current market diesel prices, toll duties, route topography, and vehicle availability. A quotation becomes binding only upon issuance of an official booking confirmation or vehicle placement notice.
• Issuance of Lorry Receipt (LR / Bilty): The primary legal proof of receipt of cargo is the official Majisa Road Carrier Consignment Note (Lorry Receipt / Bilty). The particulars inscribed on the Bilty—including declared commodity nature, quantity of bags/cases, gross vehicle weight, consignor and consignee names, GST numbers, and payment terms (To-Pay, Paid, or TBB)—supersede all prior verbal statements.
• Vehicle Placement & Detention / Halting Charges: MRC endeavors to place vehicles punctually as scheduled. Once a truck arrives at the designated loading dock or delivery warehouse, standard loading/unloading time of up to 24 hours is permitted. In the event of unreasonable shipper or consignee detention beyond 24 hours, demurrage/halting charges per day as per prevailing fleet market norms shall be payable by the Shipper.

4 Shipper's Warranties, Statutory Declarations & Prohibited Goods

The Shipper explicitly warrants, confirms, and guarantees that:

• Accuracy of Information: All descriptions of goods, material density, weights, consignee contact numbers, and destination delivery points furnished to MRC are authentic, complete, and legally accurate.
• Mandatory Statutory Documents: The Shipper shall provide all mandatory legal documents prior to truck dispatch, including valid GST Invoices, active E-Way Bills (matching truck number and transit distance), Delivery Challans, and chemical material safety data sheets (MSDS) where applicable. Any seizure, penalty, or tax confiscation arising out of defective, expired, or fraudulent documentation shall be solely indemnified by the Shipper.
• Strictly Prohibited Goods: MRC strictly refuses to transport, and Shipper warrants never to tender, any of the following contraband or dangerous items:
  Non-Permitted Cargo List: Narcotics, illicit psychotropic substances, unauthorized explosives, unlicensed firearms or ammunition, radioactive substances, smuggled bullion, wildlife contraband, counterfeit currency, or any commodity prohibited under the Indian Penal Code, NDPS Act, or Arms Act. If such cargo is detected, MRC will immediately halt the vehicle and hand over custody to the nearest law enforcement authority without any liability to the Shipper.

5 Carrier Liability, Transit Insurance & Risk Allocation

Pursuant to Section 10 and Section 12 of the Carriage by Road Act, 2007:

6 Force Majeure & Highway Exceptions

Majisa Road Carrier shall not be deemed in breach of contract or held liable for transit delay, cargo spoilage, route diversion, or delivery failure caused by circumstances beyond its reasonable control ("Force Majeure Events"). These include, without limitation:

• Acts of God, severe floods, sandstorms in desert sectors, cloudbursts, earthquakes, natural disasters.
• Highway blockades, farmers' agitations, toll plaza strikes, public riots, civil commotions, war, military mobilizations.
• Sudden governmental lockdowns, administrative road closures, bridge collapse, sudden national highway diversions.
• Inherent vice, defect, natural decay, evaporation, leakage, or spontaneous fermentation of the cargo.
• Defective, fragile, or substandard packaging performed by the consignor or loading warehouse labor.

7 Payment Terms, Freight Charges & Carrier's General Lien

All financial transactions between Customer and MRC are governed by the following commercial conditions:

• Settlement Terms: Advance freight, loading advance, and balance delivery payments must be settled as specified in the booking voucher (Cash, RTGS, NEFT, IMPS, or corporate check clearance). Delivery of cargo is strictly conditional upon full settlement of all freight dues, diesel escalations, and demurrage charges.
• Right of General Lien & Detention: Majisa Road Carrier reserves an absolute, enforceable right of general lien over all consignments, materials, documents, and containers in its custody or control for all unpaid freight bills, warehousing fees, demurrage dues, or historic ledger balances owed by the Shipper or Consignee. If dues remain unpaid after 30 days of written notice, MRC reserves the right to auction the goods in accordance with Indian commercial carriage laws to recover outstanding arrears.

8 Notice of Claim & Statutory Time Bars

Under Section 16 of the Carriage by Road Act, 2007, no suit or legal proceeding for loss, damage, deterioration, or non-delivery shall be maintainable against Majisa Road Carrier unless a formal written notice of claim is served upon the Carrier within 180 days from the date of booking of the consignment or the date on which the cargo ought to have been delivered.

Any damage or visible shortage must be recorded on the physical Lorry Receipt at the precise moment of unloading before the driver departs the consignee premises, accompanied by photographic evidence. Failure to endorse the delivery bilty constitutes conclusive evidence that the goods were delivered complete and undamaged.

9 Governing Law, Dispute Resolution & Exclusive Jurisdiction

These Terms of Service, all freight contracts, and any legal disputes or arbitration proceedings arising out of or relating to road transport operations shall be exclusively governed by, construed, and interpreted in accordance with the substantive laws of the Republic of India.

10 Official Carrier Communication Desk

For commercial inquiries, billing verifications, formal contractual notices, or dispute submissions, contact our executive legal and logistics desk: