Policy & Legal Documentation

1. Identity and Scope

This Privacy Policy describes how MAJISA ROAD CARRIER ("we", "our", or "us"), having its registered head office at Plot No. 3, Radhakrishnapuri Nagar, Opp. Iskon Temple, Tanawara, Jodhpur, Rajasthan - 342013, collects, handles, stores, and protects personal data through our official Android mobile application (com.iatc7.MajisaRoadCarrier) and our web services.

2. Personal Data We Collect

We strictly collect only the information necessary to fulfill road transport bookings and customer service requests:

• Contact Details: Name, business phone number, email address, and company name provided voluntarily via our freight inquiry and contact forms.
• Freight & Route Information: Origin city, destination address, material description, estimated consignment weight, and vehicle type required.
• Technical Diagnostics: Minimal technical information such as device model, OS version, and network status to ensure reliable offline caching and app stability.

3. Purpose and Legal Basis of Processing

We process your data exclusively for legitimate commercial logistics purposes:

• Generating freight quotations and calculating route estimates.
• Coordinating truck placement, driver alignment, and delivery dispatch.
• Providing direct live support via phone, SMS, and WhatsApp.
• Fulfilling legal and statutory transport documentation (GST e-way bills and consignment notes under the Carriage by Road Act).

4. Zero Sale of Personal Data & Third Parties

We do not sell, rent, monetize, or trade your personal data to any third-party advertisers or data brokers under any circumstances. Data is shared only with trusted infrastructural service providers essential to app functionality (such as Google Maps API for branch location display and secure cloud hosting infrastructure), all operating under strict data protection and non-disclosure standards.

5. Children's Privacy

Our transport platform and mobile application are designed strictly for commercial logistics and business users aged 18 and older. We do not knowingly solicit or collect personal information from children under the age of 13.

1. Acceptance of Terms

By installing, accessing, or utilizing the Majisa Road Carrier mobile app or website, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our digital services.

2. Consignment Declarations & Shipper Duties

The consignor (booking party) warrants and represents that:

• All material descriptions, weight, volume, and value declared in booking forms or quotation requests are accurate and truthful.
• All necessary GST invoices, transport permits, and valid E-Way Bills are generated and handed over prior to vehicle dispatch.
• Goods are packaged securely to withstand customary transit and handling conditions.

3. Prohibited Goods & Contraband

We strictly prohibit the booking and transportation of illegal contraband, explosives, hazardous chemicals without statutory licenses, unlicensed arms, narcotics, and any goods barred by Indian state or central laws. Consignors attempting to transport undeclared restricted goods bear sole legal liability.

4. Carrier Liability & Transit Insurance

Majisa Road Carrier exercises professional diligence in vehicle placement and transit safety. Liability for accidental damage, fire, civil unrest, or natural disasters is governed by statutory provisions under the Indian Carriage by Road Act, 2007. Consignors are strongly advised to obtain comprehensive marine/transit cargo insurance for all high-value shipments.

5. Governing Law and Legal Jurisdiction

These terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes or claims arising out of freight services shall be subject to the exclusive jurisdiction of the competent courts in Jodhpur, Rajasthan.

1. What Technologies We Use

Our mobile application uses local browser technologies (localStorage, CacheStorage, and Service Workers) rather than third-party tracking cookies. These technologies store minimal data locally on your device to ensure quick app launches and enable offline functionality.

2. Types of Local Storage Employed

3. How to Clear or Reset Storage

You have full control over locally stored data. You can clear cached data at any time via your Android device settings by navigating to Settings > Apps > MAJISA ROAD CARRIER > Storage > Clear Cache, or through your web browser's privacy settings.

1. Scope of Data Deletion

• What will be permanently deleted: User name, phone number, email address, freight quote history, message contents, and custom transport inquiry forms.
• Legal Statutory Retention Exception: Fully executed consignment notes, tax invoices, and GST billing records are retained solely for the duration mandated by Indian taxation and transport laws, after which they are securely expunged.

2. Processing Timeframe

Upon receipt of a data deletion request, our Data Protection Officer will acknowledge the submission within 48 hours and permanently erase your personal data from all active customer records within 7 business days. A written confirmation of completion will be emailed to you.

1. Encryption in Transit

All network communications between the Majisa Road Carrier mobile app, website, and backend servers are secured using industry-standard TLS 1.3 / HTTPS encryption with 256-bit cryptographic ciphers to prevent eavesdropping, tampering, or man-in-the-middle attacks.

2. Application Sandboxing & Permissions

Our Android app operates inside the secure Android OS application sandbox. We strictly adhere to the principle of least privilege: the app requests only basic internet access and does not demand invasive permissions such as contacts access, background audio recording, or unauthorized device sensors.

3. Server Protection & Monitoring

Production systems are hosted in enterprise data centers equipped with automatic firewall defense, DDoS mitigation, regular vulnerability audits, and automated rate limiting to prevent unauthorized automated abuse.

4. Responsible Vulnerability Disclosure

If you discover any security issue or vulnerability, we invite you to report it immediately to our security response team at majisaroadcarrier2025@gmail.com. Reports will be investigated promptly.